Event ID 7031 - the HID Service....

Discussion:

(too old to reply)

Dave Onex

2007-05-12 17:40:16 UTC

Hi Folks;

I have Win2k AS with all the updates properly installed. Recently it started
coughing up this error in event viewer;

Event ID: 7031
The HID Input Service service terminated unexpectedly. It has done this 1
time(s). The following corrective action will be taken in 60000
milliseconds: Restart the service.

This machine has been rock-solid for years - it's my chosen workstation.
Does anyone have any idea on how to combat this error or what it means?

Dave Patrick

2007-05-13 14:30:29 UTC

Permalink

No other system event log errors? Device Manager errors or stop codes?
--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Post by Dave Onex
Hi Folks;
I have Win2k AS with all the updates properly installed. Recently it started
coughing up this error in event viewer;
Event ID: 7031
The HID Input Service service terminated unexpectedly. It has done this 1
time(s). The following corrective action will be taken in 60000
milliseconds: Restart the service.
This machine has been rock-solid for years - it's my chosen workstation.
Does anyone have any idea on how to combat this error or what it means?

Dave Onex

2007-05-13 18:27:00 UTC

Permalink

Hi Dave;

No other errors at all. If I set that service to automatically re-start in
case of failure I get that same error repeated many times in the event log.

The system is rock-solid and has been for years. It's my own workstation and
it's clean, clean, clean :-) Except for this error that is.

Thanks Dave!

Post by Dave Patrick
No other system event log errors? Device Manager errors or stop codes?
--
Regards,
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Patrick

2007-05-13 18:49:46 UTC

Permalink

You might try;
sc query "hidserv"

to see what win32 exit code is generated. You can get sc.exe (service
controller tool) here.
ftp://ftp.microsoft.com/reskit/win2000/
--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Post by Dave Onex
Hi Dave;
No other errors at all. If I set that service to automatically re-start in
case of failure I get that same error repeated many times in the event log.
The system is rock-solid and has been for years. It's my own workstation and
it's clean, clean, clean :-) Except for this error that is.
Thanks Dave!

Dave Onex

2007-05-13 19:02:36 UTC

Permalink

Hi Dave;

Thanks for the tip - but I don't know what it does :-) Here's what the
command comes up with;

C:\Temp>sc query "hidserv"

SERVICE_NAME: hidserv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Does that shed any light on the issue?
Thanks!

Post by Dave Patrick
You might try;
sc query "hidserv"
to see what win32 exit code is generated. You can get sc.exe (service
controller tool) here.
ftp://ftp.microsoft.com/reskit/win2000/
--
Regards,
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Patrick

2007-05-13 21:10:23 UTC

Permalink

More than likely hardware related. What was changed or installed recently?
Look at devices under "Human Interface Devices" in Device Manager.
--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Post by Dave Onex
Hi Dave;
Thanks for the tip - but I don't know what it does :-) Here's what the
command comes up with;
C:\Temp>sc query "hidserv"
SERVICE_NAME: hidserv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
Does that shed any light on the issue?
Thanks!

Dave Onex

2007-05-14 01:33:52 UTC

Permalink

Hi Dave;

I installed a Microsoft Wireless keyboard and Microsoft Wireless mouse. I
installed only the latest drivers from the MS site and there were no errors
for a couple of weeks but now there are.. .

Those are the only devices under Human Interface Devices in Device Manager.
I'm using Intellipoint 6.1 on both devices. I did try un-installing
Intellitype the other day and re-booting but the errors were still there so
I re-installed the MS software again.

Hmmmmm....... curiouser & curiouser.

Post by Dave Patrick
More than likely hardware related. What was changed or installed recently?
Look at devices under "Human Interface Devices" in Device Manager.
--
Regards,
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Patrick

2007-05-14 02:14:18 UTC

Permalink

You might try the wired devices again to confirm. Also try asking in the
hardware group.
--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Post by Dave Onex
Hi Dave;
I installed a Microsoft Wireless keyboard and Microsoft Wireless mouse. I
installed only the latest drivers from the MS site and there were no errors
for a couple of weeks but now there are.. .
Those are the only devices under Human Interface Devices in Device Manager.
I'm using Intellipoint 6.1 on both devices. I did try un-installing
Intellitype the other day and re-booting but the errors were still there so
I re-installed the MS software again.
Hmmmmm....... curiouser & curiouser.

Dave Onex

2007-05-14 18:48:10 UTC

Permalink

Thanks Dave - will do as I have the old keyboard and mouse here still.
Thanks for helping narrow it down for me :-)

Post by Dave Patrick
You might try the wired devices again to confirm. Also try asking in the
hardware group.
--
Regards,
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Patrick

2007-05-15 02:21:30 UTC

Permalink

You're welcome.
--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Post by Dave Onex
Thanks Dave - will do as I have the old keyboard and mouse here still.
Thanks for helping narrow it down for me :-)

Dave Onex

2007-05-17 01:56:24 UTC

Permalink

Hi Dave;

Just an update... Once I removed the Microsoft Wireless Mouse & Keyboard and
reverted back to my original ones the error promptly went away - go figure!

Best!

Post by Dave Patrick
You're welcome.
--
Regards,
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Post by Dave Onex
Thanks Dave - will do as I have the old keyboard and mouse here still.
Thanks for helping narrow it down for me :-)

Dave Patrick

2007-05-17 03:05:45 UTC

Permalink

Good to hear. You're welcome. Might be a compatibility issue with the new
hardware and your USB firmware version.
--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Post by Dave Onex
Hi Dave;
Just an update... Once I removed the Microsoft Wireless Mouse & Keyboard and
reverted back to my original ones the error promptly went away - go figure!
Best!